Wal-Mart is buying Moosejaw a Madison
Heights-based company that specializes in outdoor recreation apparel and gear
and is known for its quirky, cutting-edge marketingin a bid to strengthen the
global retail juggernaut's online offerings for $51 million in cash, the
companies announced today.
Walmart said it will continue to operate the
Moosejaw website and 10 stores as a standalone site and separate retail
outlets. The employees will remain in Michigan.
"From the customer's perspective they
really won't see much change in Moosejaw.com or our stores," Eoin
Comerford, Moosejaw's CEO, told the Free Press. "We are going to continue
to be an outdoor specialty retailer of premium brands. You are going to have
the same Moosejaw voice and the same Moosejaw Madness is going to be very
prevalent."
What will change, Comerford said, is that the
company intends to "amplify our marketing presence." Still, balancing
what will be different, so that the two companies can benefit from the deal,
and what will remain the same, so that the acquisition does not harm the
Moosejaw brand or erode its customer base, is the central challenge that the
both companies will be wrestling with going forward.
Over the long term, Wal-Mart, based in
Bentonville, Ark., hopes to leverage the privately held Michigan retailer's
online sales knowledge and marketing of apparel and accessories and aims to
open opportunities for Moosejaw suppliers to expand their reach on Walmart sites.
But, the company does not plan to sell Moosejaw-branded merchandise in Wal-Mart
stores.
"You won't go into Wal-Mart and see
Moosejaw T-shirts," Comerford said. "The customers are quite
different." Wal-Mart purchased Moosejaw from private equity partners
Parallel Investment Partners and W Capital Partners. Enhancing e-commerce
Wal-Mart which has more than 11,000 stores has been focusing on growing online sales, which has included a buying spree of
online outlets in the past year to boost its e-commerce portfolio and competing
with retailers such as Amazon. Wal-Mart is expected to report its
fourth-quarter earnings next Tuesday.
Last year, Walmart bought Jet, a Hoboken,
N.J., start-up, that seeks to offer online shoppers items that few retailers
offer for about $3 billion in cash and $300 million in Wal-Mart shares.
Wal-Mart said the two company websites Walmart.com and Jet.com would operate as
separate brands, but would leverage technology and talent. Jet offered more
urban and millennial customers.
In January, Wal-Mart announced it also was
acquiring ShoeBuy.com for $70 million, a move aimed at enhancing its footwear
sales. The same month, Wal-Mart CEO Doug McMillon highlighted a new e-commerce
strategy for the company that is built around a vision of a retail future in
which customers are ordering products from mobile devices and expect to have it
delivered or pick up the same day, or in a few hours or minutes.
"It’s up to retailers to adapt to these
changes – and in some areas even lead the way or they’ll fall behind and
disappear," he said at the time. Comerford's new duties include overseeing
Walmart's outdoor e-commerce, including what it sells on Walmart.com and
Jet.com.
Ken Nisch chairman of JGA, a Southfield
consulting firm estimated that 80% to 85% of Moosjaw's sales are online. "Moosejaw
is considered to be a pioneer, early adapter of social marketing," he
said. "It's not a huge company, which makes it interesting from Wal-Mart's
standpoint. They are not doing it for incremental sales. It has to totally be
related to expertise, the culture approach to social commerce. The addition of
Moosejaw's sales to Wal-Mart is not even a pinprick."
Moreover, he added, the demographics of the
customers of the two retailers are quite different: Wal-Mart customers tend to
be more working-class mainstream while Moosejaw's are more affluent and tend to
be younger. As a general comparison, he said, Wal-Mart's shoppers are hunters,
while Moosejaw's are hikers. Quirky company culture
Founded in 1992 by long-time friends Robert
Wolfe and David Jaffe, Moosejaw now has about 350 employees.
Wolfe was a University of Michigan graduate,
and Jaff, a University of Wisconsin grad. The duo originally planned to become
wilderness guides and take people on camping trips, but instead, they decided
that there was more money to be made in selling camping equipment so they
opened Moosejaw Mountaineering and Backcountry Travel in Keego Harbor.
At the time they started the company, Wolfe
was just 21, and his retail experience was mostly hawking T-shirts at U-M
football and basketball games. In their first year, the business exceeded their
expectatons. By 2007, however, the founders had sold their interest in the
company to private equity.
But even after its founders exited, Moosejaw
held on to the fun-loving culture that touted its stores as places to get
dating advice and play hand games such as rock-paper-scissors. It did not
change the tongue-and-cheek self-description on its website, which called the
company "the greatest place in the world to work according to the owner's
mom."
It also kept offering its zany promotions,
known as Moosejaw Madness, that, among other edgy concepts had included a
digital mobile app that let customers see what Moosejaw catalog models were
wearing under their clothes when they hovered over the images, and a
"break-up service" for couples too timid to end their own
relationships.
In 2012, Moosejaw opened a temporary retail
outlet in downtown Detroit for the Christmas shopping season. But, whether
Moosejaw ultimately will be able to maintain its distinctive voice and culture
under Wal-Mart is unclear. The goal, Comerford said, is to take what we can
from Wal-Mart, and use it to amplify Moosejaw, "but not have it become a
mini Wal-Mart."
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